Emergencies
This portal is not for life-threatening emergencies. If a person is seriously ill or injured, or in immediate danger, call 108, the national emergency number, immediately. Do not wait for an online request.
Service requests
A request submitted through this portal is confirmed only after the operator accepts it and assigns a vehicle. Availability depends on location, vehicle type and current demand. Dispatch times are not guaranteed.
Information you provide
You are responsible for providing accurate pickup, destination and contact details. The portal asks only for the minimum patient or deceased details needed to arrange the transport, and incorrect information may delay dispatch or result in a cancelled trip. How this information is handled is described in the privacy policy.
Communications
The portal sends transactional notifications by WhatsApp, such as one-time passwords and trip status updates. These messages never contain medical details, and never contain codes beyond what the flow requires. Marketing messages are not sent through this channel.
Charges
Fares and additional charges are communicated by the operator before or during the trip. Payment terms are agreed directly with the operator.
Cancellation
Requests may be cancelled before dispatch. Once a vehicle is en route, cancellation may be subject to the operator's policy.
Changes to these terms
The operator may update these terms from time to time. The version published on this page applies to requests made after that update.
Contact
For questions about these terms, contact Ambulance Service using the details in the footer.